Your help center gives wrong answers. We fix them.
We catch release, price, and policy changes, update the articles they touch, and test your AI agent every month.
Wrong. Your policy allows 30 days
Matches your return policy
Returns and refunds
Start a return from your order page. Returns are accepted within 14 days of delivery.Returns are accepted within 14 30 days of delivery. Refunds go back to the original payment method.
Every change makes some answers wrong.
Prices, policies, and products change. The articles stay the same, and your AI agent repeats them to customers.
Changes outpace articles
Each change leaves articles behind until someone owns them.
Mar 3Setup fee removed3 articles staleApr 12Shipping to Canada startsNo articleMay 1Support hours extendedUpdated
Some AI agents count a conversation as resolved when the customer leaves without asking for more help.
So a wrong answer can be reported as a success. Intercom’s definition.
How it works
You approve every edit. We do the rest.
Watch for changes
We watch your pricing and policy pages, walk your product, and read your release channel and support escalations. No release notes needed.
Update the articles it touches
We find the articles, macros, and AI agent sources that mention the change and draft the fix. Each one gets an owner and a review date.
You approve, once a week
Edits arrive in one batch for your subject expert, about 30 minutes a week. Nothing goes live without your approval.
Test your AI agent every month
We ask your agent the questions your changes affect, check each answer against your own pages, and send what it got wrong, why, and the fix.
What you receive
- The change logEach change we caught, where we saw it, and the articles it touched.
- The monthly reportWhat your AI agent got wrong, why, and the fix.
- The free check videoA 3 minute walkthrough of the stale and wrong answers we found.
Start free. Pay once you see the problem.
Start with the free answer check. If it finds what we expect, we take over your help center from there.
Free answer check
$0
Results in 3 business days. No access needed.
- 10 questions your own pages answer, put to your AI agent or help center
- Every stale, wrong, or conflicting answer, shown on a 3 minute video
- The worst article rewritten so you can paste it in
- No logins, exports, or access to your systems
Knowledge base owner
$7,500/ month
Month to month. Cancel anytime.
- A change watch on your product, pricing, policy pages, and release channels
- Affected articles updated within 2 business days of catching a change
- A monthly test of your AI agent: what it got wrong, why, and the fix
- Conflicting pages reconciled
- Up to 15 new or rewritten articles a month
If the first month is not worth it, we refund it.
Audits, help center rebuilds, migrations, and AI agent launch prep are quoted on request. Describe your project
How hiring us works
From first call to kickoff in about a week.
- 1Day 1
Talk to us
A 25-minute call, or a free check request.
- 2Within one business day
Get a proposal
One page: scope, fixed price, and our agreement.
- 3When you are ready
Sign and pay
Sign online. Pay by card or ACH.
- 4Within 5 business days
Kickoff
We set up the change watch and test your agent.
Results
From knowledge programs our team has led, and from Doc & Writer clients.
Global support operations, 2022 to 2026. 14,000+ agents across 15+ markets.
Case accuracy across 15+ markets, up from 88%, after QA and governance went onto the 100+ articles agents worked from.
Fewer client escalations within 60 days, after an overhaul of enterprise issue triage and case handling.
Minutes of average handling time across 22 products, after an AI payment verification tool went live.
CSAT lift in key workflows, after a knowledge base overhaul took an internal AI agent from experiment to production.
Languages covered by machine translation of the knowledge base.
Minutes of downtime during a CMS migration for a technical publications library.
A $250M R&D program across three plants.
Knowledge base adoption after a migration with single sign-on for 10,000+ users.
Standard operating procedures authored and governed as the single source of truth for operations.
Faster onboarding for new engineers, with Microsoft Copilot rolled out to 300 of them.
Days on project timelines, after a QA validation standard the organization adopted.
Saved each week per person across a 12-person IT team, after a new ticket intake standard.
Production site launches, carried from lab experiments through commissioning.
Product content, 2020 to 2021.
From 3 pilot sites to thousands of dealers working from the same product, installation, and training content.
Product lines migrated to Adobe Experience Manager Guides.
Product, installation, and training content published from a single source.
Doc & Writer clients since 2020.
Faster client setup at AIRBOX, from standardized UL and EPA compliance protocols.
Bankers’ Bank of the West
An IT knowledge base with an owner for every protocol and automated quarterly, semiannual, and annual accuracy reviews.
Idomoo and Mozilla
Engineering documentation moved to Git and Markdown at Idomoo, and API and SDK documentation edits for MDN.
…he owned the knowledge foundation behind it, driving a large-scale KB feedback audit and delivering the knowledge-base overhaul that made the Co-Pilot recommendations trustworthy and deployable as the program scaled from experiments to production.
His collaborative approach was essential to expedite the adoption of CCMS and LMS programs that were new for the glass manufacturing environment.
He effectively gathered information from various parties and distilled complex topics into easy to understand documents which were used across continents.
One of Alexander’s standout strengths is his mastery of timelines and dependencies. He orchestrates multiple moving parts with precision, ensuring that projects stay on track and stakeholders remain aligned.
I had the pleasure of managing Alexander directly for 8 months and was more than pleased with his skill and thought leadership.
FAQ
Anything else, ask us on the call.
What do you need for the free answer check?
Your help center address, and where customers reach your AI agent if it is public. We write 10 questions from your public pages, put them to your help center and agent, and check the answers against your own pricing and policy pages. No logins, no data exports, and no access to your systems.
How do you decide an answer is wrong?
We grade each answer against your own published sources: your pricing, your policy pages, and the rest of your help center. When your sources disagree with each other, we flag it and your subject expert makes the call.
Does it matter which AI agent or help center platform we use?
No. We test the agent the way your customers use it and fix the content it reads from. Our team has worked in Salesforce Knowledge, Confluence, SharePoint, Adobe Experience Manager Guides, Heretto, and Git with Markdown.
Do you publish the changes, or do we?
Either. With editor access we publish directly, or we hand you changes ready to paste. Nothing goes live without your approval.
We don't have release notes. Can this still work?
Yes. We watch your pricing and policy pages, walk your product with a test account, and read your support escalations. If you share a release channel or your tickets, we catch changes before launch.
What access do you need?
None to start. With no access we test from the outside and send edits for you to paste. A test account, help center editor access, and a release channel let us catch changes sooner and publish for you.
What if the first month is not worth it?
Tell us, and we refund it.
Who will we work with?
One senior knowledge lead runs your account from the first call through every monthly review, and all work is reviewed before it reaches you.
What does the contract look like?
A short services agreement and a one-page scope. We sign your NDA or provide ours. The service runs month to month; cancel with 30 days notice.
Do you work with agencies and implementation partners?
Yes, as a subcontractor or through referrals. See our partner page.
Meet the founder
Alexander Dade, PMP. Founded Doc & Writer in 2020.
Alexander has spent nearly a decade running knowledge management, support content, and program delivery. At Meta he ran eight portfolios in the global support operation, serving 14,000+ agents across 15+ markets, and led the knowledge work behind an internal AI agent. Earlier, he migrated knowledge bases and product content at O‑I Glass and Hunter Douglas, and wrote API guides and runbooks at LexisNexis.
He holds the PMP and a BA in Professional, Technical, Business and Scientific Writing from the University of Wisconsin-Milwaukee.
Start with a free answer check.
Send your help center or website address and we will test 10 customer questions against it. Or book a 25-minute call. We reply within one business day.
Prefer email? support@docandwriter.com